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Refund & Replacement

REFUND & REPLACEMENT

30-DAY LIMITED WARRANTY
For the reasons stated below, we are prepared to offer you two options: a complete refund for your order if requested within 30 days from the invoice date, or the delivery of a replacement within a one-year period.
  1. The merchandise you receive is faulty - damaged - fractured - unable to function correctly
  2. Missing - lost items from your order
  3. The item received is incorrect (size, color, or custom)
  4. The product is not what you expected or not as described by our descriptions
Apart from the reasons mentioned earlier, here are additional factors that may preventyou from receiving a full refund within 30 days or a replacement order:
  1. Request a refund after a 30-day full refund warranty
  2. You have changed your mind and no longer desire the item.
  3. You intend to request a modification to the size, color, or customization of the item  received
  4. You have selected  incorrect size, address, product, or custom information, among other things.
  5. The product has incurred damage  as a result of improper use, mishandling, or insufficient maintenance.
HOW TO REQUEST A REFUND OR REPLACEMENT?

 

STEP 1: Contact Us HERE                                                                                                                                                                 

 

STEP 2: Please provide a detailed description of the issue you encountered, accompanied by a photograph of the item you received or a photo of the shipping label.

STEP 3: Obtain our support once your ticket has been received by the Customer Service department.                                                                    

Once we issue your refund, it takes additional time for your financial institution to make funds available in your account. Refer to the following table for more details.

Paypal: 3 to 5 business days
Credit card: Up to 10 business days

⚠️Limitations: The warranty policy is applicable only once per order.

Return Policy

At PropelPal, we understand that sometimes issues may arise with your purchase, and we strive to make the return process as convenient as possible. That's why we offer a "No Need to Return" policy for certain circumstances, which means you don't have to physically return the item to us.
You don't need to  RETURN  your items back since it will take your valuable time and money. Just provide detailed information and photos of the items you received to let us resolve your problem.

 

FAQs

  1. Can I get a refund if I'm not completely satisfied with my purchase or simply don't want it anymore?
If your problems come from the quality of our products, as long as it is within 30 days of the date on your invoice.
  1. How long does it take for me to receive my refund credit to my original payment method?
It takes approximately 5-7 business days to process the credit refund to your original payment method after it has been received and after an inspection period of up to 3 days from the date of receipt by PropelPal.
  1. What are the exceptions that might prevent me from getting a full refund?
  • If your request for a refund is after 30 days of delivery tracking
  • The problems are caused by giving the wrong shipping address, putting the wrong custom information such as custom name, hair color, or the size you ordered is not fitted.
  • The order was sent with exactly the information and items on order.
  1. How do I prepare my shipment for return?
You don't need to RETURN your items to us since it will take your valuable time and money, and we do not want it to happen to our customers. Just provide detailed information and photos of the items you received to let us resolve your problem.
  1. Can I exchange my item(s)?
All PropelPal products are custom-printed. If you would like to exchange an item for another size or a different design, please help us to cover the resend fee. The resend fee depends on the product(s) you purchase.